Returns & Exchanges
Our returns policy
Please review our policy carefully before placing your order.
Final sale
All purchases with Wilora are final and non-refundable.
Before you purchase
Please ensure your size, measurements, and order details are correct before completing your purchase, as we do not accept returns or exchanges for size, colour, or design preference.
Manufacturing defects
In the event of a manufacturing defect, we offer an exchange for the same item or an alternative design, subject to availability.
Request window
Requests must be made within 7 days of receiving your order.
How to contact us
To request an exchange for a defective item, please contact us with your order number, a short explanation, and clear photos of the issue for review.